Frequently Asked Questions

Claims

When you visit in network providers, they will file claims for you! Everytime you receive care and a claim is filed for services you received, you will receive an Explanation of Benefits, the summary of your processed health insurance claims, electronically.

HealthSmart will provide all these to you, electronically.  Click on the flyer below for more information.

Electronic Explanation of Benefits

Sample Notification

 

myHealth account

If you don’t already have an account, visit myhealth.healthsmart.com to get started! Be sure to have your member ID card on hand! You can also download the app via Google Play or the App Store.

If you do not want to receive your EOB’s Electronically, you still have the option to receive paper EOB’s.  To continue receiving paper EOB’s, visit myhealth.healthsmart.com, click on “My Account” in the navigation bar, then select “manage”.  Select “No” for Go Green, and “Save Preferences.”

HEALTHSMART Flyer

Prescription Claim Form